Legal Terms and Conditions
Mafia provides online casino and sportsbook services. This page sets out the rules that govern access to and use of our platform, the relationship between us and account holders, and the obligations that apply when using any product or service on the site. The Terms explain account duties, eligibility, acceptable use, how bonuses and promotions work in general, deposit and withdrawal principles, dispute handling, and how we update these terms. By registering or using the site you accept these rules and agree to comply with them.
Account responsibilities
Accounts must be accurate and kept secure. Users must provide true personal details and notify us of changes. Shared or multiple accounts are not permitted. We may restrict access or close accounts for suspected fraud, abuse or breach of terms. Passwords and account credentials are the user’s responsibility. Do not share login details. We require identification documents before withdrawals where applicable.
Verification and KYC
We may ask for identity and address documents to verify accounts. Access to some features, including withdrawals, may be conditional on completed verification. Refusal to provide requested documents can lead to suspension or account closure.
Eligibility requirements
Access is limited to individuals who meet legal age and jurisdictional requirements. Users must be of legal gambling age in their place of residence. Use of the site may be restricted in some countries. Restricted-region rules apply and users must not attempt to bypass geo‑limits or eligibility checks.
Acceptable use of the service
Use the platform lawfully and in good faith. Prohibited actions include collusion, bonus abuse, fraud, multiple accounts, use of automated bots, and attempts to circumvent limits. Do not use VPNs or proxies to misrepresent location. Abusive or threatening behaviour toward staff or other users is not tolerated.
Bonus and promotion rules
Promotions are subject to specific terms. General principles: one active bonus at a time unless stated, wagering requirements apply, game contribution rules vary, and bonuses may expire. Winnings from free spins and bonus funds are conditional on meeting the stated wagering requirement. Withdrawing funds before completing wagering may forfeit bonus funds and winnings.
Deposits and withdrawals
We accept a range of payment methods, including card payments, POLi, Neosurf, e‑wallets and supported cryptocurrencies. Minimum and maximum amounts depend on method and currency. Deposits clear according to the chosen payment method. Withdrawals require verification and are processed in line with payment provider rules. Fees may apply in some circumstances and currency conversion may be necessary.
Dispute handling
Raise disputes via live chat or support email. Provide relevant account details and documentation when requested. We will acknowledge and investigate claims and aim to resolve issues in a reasonable time. Final decisions are made in accordance with these Terms and applicable law.
Updates to the terms
We may update these Terms from time to time. Changes take effect when published on the site. Continued use after publication constitutes acceptance of the updated terms. Users will be notified of material changes where required by applicable rules.