Contact our team
Support is ready to help with questions, account-related issues, technical concerns or general feedback. Reach the team by live chat, email or phone for quick assistance with deposits, withdrawals, verification or site faults. Use the contact options below for account help, payments queries, affiliate requests or to report a bug. Our staff will guide you through account actions and technical fixes promptly and clearly. Contact the team through the channels below anytime for support or feedback.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] - Live chat 24/7 - For account help, verification, deposits |
| General enquiries | Email: [email protected] - For site queries and feedback - Mon-Fri 09:00-18:00 |
| Affiliate enquiries | Email: [email protected] - Partnership info and promo material |
| Phone | +64 9 378 4521 - Call for quick account assistance |
| Working hours | Customer support 24/7 - Office Mon-Fri 09:00-18:00 |
Email assistance
For detailed requests, account issues or anything requiring documents, email is the preferred contact method. Please include a clear subject line and attach any relevant files. Make sure your contact details and account ID are up to date to avoid delays. We’ll respond as soon as possible - providing full information up front speeds resolution.
Send us a message
Response Time
Support requests are reviewed promptly. Most enquiries receive a response within one business day, while simple questions via live chat may be handled sooner. Complex cases requiring account checks or documentation can take longer depending on their nature, and we’ll keep you updated by email. If you need faster help, use live chat for immediate assistance where available.
Feedback
Have ideas or feedback to improve our site? Tell us what you think - suggestions, bugs, feature requests and layout tips all help. We read every message carefully and use feedback to refine features, promos and support. Send comments via live chat or email and we’ll review them for future updates to make the experience clearer and faster.